How do You Select a Good Coach?

SELECTING A COACH

It's important to give an executive coach the same scrutiny that you would give any other professional. These are six questions that are valuable to ask.

1. How do you define coaching?

Coaching is the Art and Science of helping Clients 1) Get Clear on what they value most. 2) Get clear on what their individual value is. 3) Assist Clients in getting more of what they value most. This is done by helping Clients become accountable for what they say they want to produce, and by doing it through asking the right questions.

2. May I see your code of ethics?

1. I do not possess all of the answers, rather the answers lie within the Client.

2. You are enough. You need not change a thing, unless you desire to produce something that you've not produced before.

3. You do the "heavy lifting." I'm here to help you decide on what that needs to be.

4. A good Coach will help you create systems that are sustainable without relying on the Coach as a crutch.

5. I value Coaching and have my own Coaches as well. Coaching reduces the learning curve by avoiding the repetition of "trial and error."

6. I guarantee the value of the Coaching I deliver. If you don't produce 4 times the value of what you pay me in 1 year, I will refund your coaching fees. I am a Business Coach Vs being a Life Coach because we have a scorecard. That scorecard is your bank account. I will regularly ask if you put money in the bank.

7. Our relationship is based on trust. There is confidentiality in our conversations, even if your boss or Manager hired me and pay me to provide coaching for you. I'm not here to be another set of eyes on you, nor to provide additional review and rating services for your company. I work for you.

There is no "lesson" of the week. My focus is on you and your specific needs and situation.

8. I am not here to change you, I am here to support whatever growth or accomplishment that you desire.

9. I focus on the process.

10. You are responsible for keeping your promises to yourself. If you say you're going to get something done for a purpose that serves you, you must get it done. Keep your promises, and make no promises that you can't keep.

3. What principles do you favor in your coaching?

1. G.R.O.W. the organizational model for our coaching sessions;

G. - GOALS Everything we do together is driven by YOUR Goals.

R. - REVIEW Review the activities and results of the previous week

O. - OPTIONS We consider optional ways of achieving what you desire, or to get better results out of your actions, or to get you to do what you say you want to do.

W. - WHAT ARE YOU WILLING TO DO, AND WHEN WILL IT GET DONE? Weekly Assignments

MUST DO - There are actions that you agree to that must be accomplished before our next meeting. Failure is not an option with "must do's," they are the things or actions that will be taken, and would get done even if you went to the Emergency Room, but were physically capable of doing, before you go to sleep that night.

VALUES - One must be clear in what they value most, so much so that you can effectively communicate those values to the world. As a result, you will attract Employees, Vendors and Customers who value the same things and are willing, even anxious to do what you have them do or pay the price that you would have them pay. Values are raised like a Military standard which; a) Gathers the team b) Provides a sense of direction and a sense of achievement for the team c) Provides for the morale of the team.

TIME VALUE – If you sell your time for less than it's worth, you will not find satisfaction. You know what your time value is. It's important to get clear on what that time value is so that you communicate that value to others.

INVESTMENT - While scholarship may be provided, I have discovered over the past 25 years or so that individuals do not take the required action (I challenge you to do the things that have been avoided up to this point) unless they have a vested interest.

CONSISTENCY - Success is nothing more than making the right choices, at the right time, consistently.

PRINCIPLE CENTERED Vs STRATEGY ORIENTED - Principles are lasting, strategies are situation based. Principles allow us to create the best strategy for the moment, but do not require going back to school, as it were. 

ONCE A CLIENT, ALWAYS A FRIEND - I have a vested interest in your success, whether that may be accomplished in a day or 20 years. I remain dedicated to your success, even when you may wish to give up.

4. What will you require of me?

 

1. Weekly meetings at the agreed to time and day.

 

2. Accountability. Reporting of achievement, or lack of.

 

3. Complete Honesty, including letting me know when you disagree with me.

 

4. Elimination of the words, "should have" and the concept of guilt. Instead, the use of "I choose to" and acceptance of the results as what you desire more than perhaps even stated desires.

 

5. Does the proposed program match my needs?

 

Minimal time requirement is 1 hourly meeting each week, for a minimum of 12 weeks. Ideally we will work together for 1 year.

 

A minimum of 5 minutes of daily effort on each stated objective or accepted assignment.

 

6. Is confidentiality clear?

 

Once again, our meetings, and what we discuss is held in strict confidence between us, even if a Company or Manager pays for your Coaching.

 

Lastly, ask my current and previous clients if they would hire me again. I'm more than happy to provide you with a list of people that you can call.

With Every Bad Comes the Good, and Vice Versa

An interesting fact reported by the Harvard Business Review today; JUNE 16, 2010

Swedish Papas Get Generous Paid Leave

With 85% of fathers in Sweden taking extensive paid parental leave, companies there have come to expect new dads to disappear for months at a time, and the leave-takers aren't penalized at promotion time, according to The New York Times. The country's generous paternal-leave policy is seen as contributing to lower divorce rates.

Source: The New York Times According to a Wikepedia article, the combined Employer and Worker tax rate in Sweden is about 63%. Yet quality of life, as compared throughout the world is ranked as #10 of best rated countries to live in. USA Ranks #14 best Country with Honolulu coming as the #31 best city to live in, in the world. New York is the median ranked as the #49 best city to live in in the world. This according to the Mercer survey (Vienna scores 108.6 and Baghdad scores 14.7. Cities are ranked against New York as the base city…). Whether we agree with the survey, or not, is not at issue – it has long been known that quality of life in Sweden is high. Indeed, in my last visit to Stockholm, I was amazed at the relative "elegance of the populace. The food was remarkable. Culture is at its highest. I awoke one summer morning around 4AM; the lights were blazing through my window. It was a manmade "land of the midnight sun" as it were. Upon looking out my hotel window, I was amazed to see a scene of families enjoying the weekend, parents and even small children, having fun together as if it were a typical Saturday afternoon in any small American town. Understandable, considering how brutal the winters can be. Winters are so challenging that my hosts told me that theirs is a shrinking population. But their summers are filled with pure joy, regardless of the time of day or weather conditions. Along with their brutal taxes come some great joys of life. Yin and Yan, opposite forces always at play. My point is, that none of us have anything to complain about, if we take the time to see "what's good" in our daily existence, regardless of where we live. Witness one of the International students in our town, who though being raised in the brothels of India (ranked on the lowest end of the Mercer survey). I have only seen her a few times, but each time, she has had a smile. She is helping my wife over the summer. Regardless of the assignment, she does not complain. My wife tells me that she goes about happily doing what is asked of her. Many in our society have grown jaded. That attitude was summed up so well in a conversation with a teenager when he said "I Didn't ask to be here." Au contraire mon frère...what we have we have somehow asked for, a controversial truth open to argument, but unchangeable. Do we ask for tragedy or accident? No. Although, I refuse to watch what we commonly refer to as "wrecks" in bull riding (a really bad ride that generally ends in injury to the cowboy) because I don't want those images it in my mind as they can create fear and other unwanted outcomes. If I were to picture it in my mind, I might start looking for a "soft place" to land, as most cowboys do. If you get an opportunity to watch, especially amateur bull riding, see if you can notice where the cowboy is looking when he comes out of the chute. The cowboys that "fall" off the bull, (you never really fall off, you get slammed off by 2,000lbs of muscle) as they come out of the chute, are probably looking down at the ground. In bull riding we like to say you're going where you're looking. In that instance, we can create our reality. But accidents are just that, we don't create them, they really just happen. Anyway, when you feel that you're dealing with "bad," look for the opposite force at play, the Yin and Yan. Trust me, it's there. Know that there is good in your business. If your business is "off," it represents an opportunity to improve your marketing efforts. Indeed, when sales numbers remain constant, we may be missing a huge opportunity to find more markets, or improve our marketing efforts such that we increase our business dramatically. The current economy has many business owners complaining and many even failing. But if you walk "behind the scenes at Temkin International, you'll witness Danny Temkin's employees hard at work improving company efficiencies. Despite the fact that company finances are in a healthy state, the current economy has provided an opportunity to become more competitive for this firm that has grown to be largest US producer in their industry. And, should economic conditions improve dramatically; the company will simply enjoy improved net profit dollars as a result. As you become aware of, and grateful for, that "good" your life is immediately enriched. You will find yourself more energized, and in the right place at the right time to enjoy the good accidents of life. Namaste, Coach Frits

Are Your Clients Experiencing Any Kind Of Economic Recovery?

A multi-millionaire friend of mine asked that question of me the other day. I thought that my answer was worth sharing with you as well. In response to his question I said that many of my small business owners have been enjoying, and continue to enjoy economic success, regardless of national or worldwide economic conditions. People are still spending what money they have. Tires still wear out, books are still being read (indeed, witness the overwhelming success of the iPad), people are still buying computers and technology, people are still buying houses and getting mortgages. Regardless of the community that they are in, I am witnessing client successes throughout America.

SUCCESS IS AS EASY AS WE ALLOW IT TO BE, OR AS DIFFICULT AS WE CHOOSE TO MAKE IT – THE PRINCIPLE OF ALIGNMENT

Raji Rykert (her nickname is Superwoman) lives in Southern California. She has been enjoying success on two fronts. Real Estate Investing (how many people can say that today) and a new business startup (www.3facesmedia.com) signing new clients like Shari Belafonte the actress daughter of Harry Belafonte. I had the opportunity to sit and coach Shari briefly. What a remarkable person. Shari is introducing Raji to her best celebrity friends and growing Raji's business for her. How has Raji enjoyed such remarkably rapid success? It's not by hiring a great sales team or implementing an aggressive sales approach. Surely, Shari had many options when it came to hiring a Publicist. The traditional approach would have been costly. But by simply "seeding" the success of others, Raji seeded her own success. This is consistent with the behavior that I model in "Once a Client, Always a Friend." Would you like a friend who will be there for the long term? Give me a call at 801-755-6823.

There's a wonderful article about Augie Nieto, the founder of LifeCycle which grew to become a $550 Million business. Augie started out with a national sales tour that would ultimately cost a great deal and show no success. He found his success was much easier when his efforts came into alignment with his value of "Reciprocity." Read the article HERE and buy his book.

Mike B owns a towing and auto shop service in small town USA (population 4,505). When we began the coaching process he told me in our third session "I got mad at you for getting me to dream again. I had grown to accept my situation." Because of our work together he became aware of business losses that would ultimately force him to shut down his business (as so many small business owners do in America). By getting clear on what he values most, we are now identifying remarkable profit enhancing opportunities for his company. How many of you have struggled with business expansion opportunities when cash flow just isn't what it needs to be? Do you go out and finance your inventory, only to further erode profits? Have you offered products and services at deep discounts, not only eroding profits – but devaluing your products and services further? Or have you implemented measures that allow for profitable growth, like Mike?

STEP 1: GET CLEAR ON WHAT YOU VALUE

How can we align with our values if we don't know what they are? Stanford University research points to this as the fundamental reason for lack of success in peoples' lives. We have a great free tool available to help you get clear on what you value, and document them in a way that adds to more exercises that will grow your business. Again, IT'S FREE. Just email me at coachfrits@gmail.com for your copy.

But to get you started, answer this question. If you were admitted to the emergency ward today, and were coherent, what would you make sure got done before you went to sleep tonight? The answers to this question will give a huge head start on getting clear on your values.

An ancient story is told of a General living in peacetime, only to discover the enemy's preparations for a new war. The General was wise and caring, and desired a short war with minimal casualties, on both sides. In his wisdom he decided that the way to ensure a short conflict was to gather around him seasoned warriors who valued the same things that he valued. He knew that they would have experienced many of the same things that he had already experienced. He also knew that he would avoid having to convince those warriors of his strategies and tactics, saving additional time and avoiding loss of lives. With the lives of his friends and family in the balance, he wrote down the principles that he valued most, on an animal skin, and raised it as a standard. Military standards are used as a rallying point. As long as the standard flies, is held aloft, in the heat of battle it provides an inspiration to keep working towards the goal. Listing his values attracted warriors of similar value to his cause. A standard is also valuable as it allows us to measure progress – ground gained or lost relative to the standard. So a standard also provides a sense of direction, especially in the disorienting moments of a melee.

So it is in our communities and our companies. Success is so much easier, the challenge reduced, when we are surrounded by others of a like mind and value. You can save yourself significant hours and dollars when you are surrounded by those who value what you value. Get clear on what you value and then communicate it to your universe of possible Joint Venture partners. The businesses who value what you value, will allow you to make a profit while introducing you to their best customers. In fact, they probably have a customer list of buyers who are similar to your best buyers. You can grow your business even if you only 5 minutes today, by getting others to sell your products or services for you, much like Shari Belafonte does for Raji Rykert. You'll discover how much easier success becomes at this point.

Coach Frits

MARCH MADNESS REPORT: Tourney Could Cost Employers $1.8 Billion

"It is March once again, and like the swallows returning to Capistrano, basketball fans across the country will return to their favorite sports websites to research every one of the 64 teams playing in the NCAA men's basketball championship tournament, fill out tournament brackets and enter one or more betting pools in what has become an annual rite of spring as sacred as green beer on St. Patrick's Day." This was reported by Challenger, Gray & Christmas, Inc. "The original outplacement company" on their blog @Work.

It's absolutely amazing how much distractions at work can cost. The implied question is; "How do we avoid the costs of "distractions?"

 

"In fact, with worker stress and anxiety heightened, a little distraction could be just what the doctor ordered. The key for companies is finding a way to maximize the positive aspects of March Madness so that they outweigh any potential negatives," Challenger noted.

This report brings a focus to the issue of increased Employee Engagement. And that focus presents significant opportunities for companies to bring about improvements in corporate productivity. Workplace distractions are certainly not limited to March Madness. In fact, corporate America would be relieved if distractions and the impact on productivity were limited to a few weeks each year.

Allow me to add two additional strategies for increased focus and productivity among employees;

1. Convert employees into acting as Corporate Owners or CEO's. How do we achieve that level of engagement? The solution is actually very simple; teach employees how to present their ideas for improvement as a Senior Executive might make a presentation to the CEO, by creating a presentation that documents the improvement opportunity with Needs, Requirements, Costs and Return on Investment. We can help you accomplish that with powerful employee training and tools. In fact, with our "90 Minute Profit Recovery Jumpstart" we will pay for ourselves as well as pull additional and significant pure profit dollars out of "thin air." It's really not as "magical" as this choice of words may appear. In truth, it's a simple process that we guide your employees through. In fact. We are so confident that we can produce these results for your company, regardless of size, that we will deliver this powerful approach at no cost, until we produce those dollars.
   
2. Another great approach to producing greater productivity within your company is to enable your employees to engage in their work "foe their reasons." What does that mean? We can help you show your employees how to show up on time and work a full day by spending a few extra hours at work each week as they build new business opportunities for themselves. New business opportunities that will contribute to additional revenues and profits for your company. Let's face it; we are losing employee focus to their efforts at building their own businesses through Network Marketing and traditional business startups. Why not harness that energy in a way that builds your company as well?
   

Improved employee focus on the job can produce remarkable improvements for your company. Whether you need to show performance for the board or shareholders, or you have a small company that can benefit from improved revenue and profitability (face it, who doesn't need these improvements in today's economy) these strategies are powerful. Imagine what those improved profits can do at a time like this. Those profits can fuel market expansion (read – take market share away from less profitable competitors), invest in capital improvements and leave your company in a superior position that would be difficult to compete with, only allowing you to grow your company's market share, revenues, profits and efficiencies in sustainable ways.

March Madness, $1.8 Billion loss, or improvement opportunity, you choose and we'll support you. Regardless of where in the world you company is located, regardless of the business you're in, these truths can serve to help you build a business that's unstoppable.

Coach Frits

coachfrits@gmaiil.com

801-755-6823

Here’s a Great Profit Improvement Tool – Part 2

As an update that underscores the ease of use and versatility of this tool, I want to report that I have made 22 new blog posts in under an hour. Pretty cool. So let's consider how this tool saves you the added expenses of upgrading your office computer system or systems.

Forget the fact that software now costs more than the computers that we're buying, the biggest expense of a new computer system in the office is learning to use the new productivity tools, especially if you are the only "employee" of your Small Office/Homes Office based business. If you aren't familiar with "opportunity cost," it is simply defined as the possible profits that you could have earned by using a resource differently; in this case it's the resource of time that we are considering. As the only employee of your company, you need to be busy doing whatever it is that customers pay you for. If you don't have enough customers yet, then the most valuable activity that you can be engaged in is Selling. Even if you are a tech support company, your time is best spent fixing other people's computers, or improving other businesses computers, rather than working on your own computers. There is a legend that great businessman Konosuke Matsushita, the founder of Panasonic (known as the god of manufacturing," I'll post his story later) once walked into one of his manufacturing plant offices and saw a "computer" sitting on an employee's desk (it was actually the monitor). Legend has it that he picked up the "computer" and in front of his astonished staff walked to a window and threw it out. He proclaimed that "computers do not work, people do." I am certain he was aware of the power of the computer, but he wanted to make the point to his employees that they could get bogged down. Certainly, the learning curve of a new system is just like that. Some of you may remember WordPerfect, after they took over WordStar's market (yes anyone who remembers WordStar and Lotus, and even Word Perfect is as old as Steve Jobs and me. Of course I remember when word processing was an electronic typewriter with a small 1x4 lcd)? If you do, you'll remember how we had a new learning curve. We used keyboard templates, and competing software companies had "WordPerfect commands" capabilities wherein we could switch back to WordPerfect commands because it was too difficult to relearn the new Microsoft commands. It seems almost laughable to today's generation of computer literate workers. But that reality helped us to understand that when new technology was purchased, we had to pay attention to the training element of learning how to use the new equipment.

Today, that challenge is made so much greater as we have to learn how to integrate all of the equipment in our office, while at the same time learning how to get it all to work with the Internet, Networks - both physical and virtual, email and email Clients. It has simply gotten to be too complex. Have you ever felt like you have become the Computer Help Desk or Tech department in your small business? Have you ever felt like tech requirements and technical support (calling up the mobile technicians and paying them to fix a problem that wasn't' there yesterday)is draining your working capital as well as your precious time? The entire Office 2010 suite seems to have the potential of eliminating most of that. Buy Word 2010 (of course, you're already seeing that I would recommend buying the entire suite), and you won't have to go through reading a "Cloud based" service's "help pages" trying to figure out how to get it and your word processor to talk to each other. With the growing cloud computing model, it was time that a software company figured how to simplify all of that for us. Once again; bravo to you Microsoft, for getting it right for us and making it so we can focus on our businesses not our office equipment.

Last, but not least, it seems that Microsoft's marketing department has been working in unison with the Developers, and made "getting Office 2010" as east as using it. The new pricing model is in line with our needs as small to medium sized business owners. In addition to being a more affordable pricing model, Microsoft has made it possible to "try it, before you buy it" buy allowing free downloads of the Office 2010 beta. The new suite of tools is scheduled to arrive on store shelves in June, 2010. I strongly suggest that you download it now, and see if you aren't as excited about its features as much as I am.

Here’s a Great Profit Improvement Tool

If you're like me and millions of business owners around the world, you are trying to use "Social Marketing" to your advantage. In your Social Marketing mix, you probably have a blog that you manage, just like this one. I manage 12 Blogs, along with 2 Social sites. That would seem a giant task, too large for anyone to manage. I'm no "superman," I have just found tools and advisors that help me, and I'd like to share one of those great tools with you.

Microsoft Word 2010

This may read like a tech page, but believe me, it's a very important part of our businesses toady. I strongly encourage you to read this to the end, unless you're already a raving fan of the new software, and are pretty confident with it's new features. Why didn't I refer to the entire set of work productivity tools now named Microsoft Office 2010? A great new marketing approach by Microsoft is that they will offer each Office 2010 product as a standalone application. So now, if you choose, you can buy just Microsoft Word 2010 by itself. Additionally, the entire suite of products is being offered under some great new pricing models. Along with "Upgrade," you'll also find "Card Key" which allows you to unlock pre-installed Office 2010 software when you buy a new computer. Lately, software prices have been higher than some new computer prices.

I am so excited about the tight integration and ease of use of Office 2010 that this may appear to be a Microsoft commercial, or ad. I assure you that I am not on Microsoft's payroll. Why am I so excited? I was just complaining to my wife how computers and software require a technical level of expertise to "keep it all working." Microsoft is changing all of that. A new standard is coming back to the tech industry. That new standard will only bring us, as consumers and businesspeople, ever improving ease of use and reliability standards we could only dream of (wait 'til you see how easy it is to set up your e-mail accounts in Outlook 2010 – but that's another story).

You will marvel at how easily you can link all of your blogs to Word's new "Blog Post" feature. No more "running around" the net logging into your one or many blogs. You're in control from the "Blog Post" tab in WORD 2010. Gone are the days when you had to learn different ways to spell check or format your bog post when using different service providers. All of the spell check, insertion, formatting and other features that you've become so comfortable with; are now all available to you when you're typing that next blog post. This is all possible from within the comfort of Word. Have you ever experienced the frustration of "fixing" spelling errors, or formatting errors, only to lose the entire document because your blogging server timed you out? That won't happen with Word, because the only time you will interface with the server is when you click on "publish." Combined with the power of your voice recognition capabilities, it won't get any easier until Microsoft figures out a way for us to think it and get it on the page. It's that good. More in the next blog.